![]() ![]() This doesn’t mean that your whole Zendesk suite or other products need to be on the enterprise plan, just the Chat product. ChatCreate works through the Zendesk Chat Conversation API. The reason for this is that Zendesk only makes their Chat Conversations API available to customers that are on the Enterprise plan. Your Zendesk Chat plan needs to be on Enterprise (Premium if you’re on one of the legacy plans).Requirements for setting up ChatCreate for Zendesk chat (formerly Zopim): The whole mission of ChatCreate is to provide a support conversation automation tool for customer support teams to help them automate repetitive requests and help human teams focus on more complex tickets. ![]() In this post we’ll cover step-by-step how to setup a Zendesk Chat (Formerly Zopim) Artificial Intelligence(AI) customer support bot for free. With ChatCreate, any support manager using Zendesk Chat can setup a smart bot within minutes with 0 upfront costs. How to Quickly Improve your Chatbot’s Retention & EngagementĬhatCreate is here to offer the same level of service to support teams without having to spend a lot of time and money on setting up a bot and seeing whether this solution makes sense for your team. What 10 Billion Messages can Teach us About Making ChatbotsĢ. Top 4 Most Popular Bot Design Articles:ġ. Currently solution like that are mostly available to big companies with budgets to allocate tens or hundreds of thousands for a custom-developed bot setup and maintenance. You’ll want a solution that is able to understand what the customers are asking, either respond with an appropriate answer or quickly hand over the conversation to a human agent. If you’re looking to setup a chatbot for your Zendesk support system, you’ll quickly realise that there’s not many options out there to choose from. Even with well maintained knowledge bases and self-service infrastructure, your agents still spend a significant amount of their time answering questions like “how can I get a refund?” or “I can’t log into my account”. ![]() If you’re running a support operation with thousands of chats and tickets, chances are you’ve probably looked into optimising things with a chatbot. This post was originally posted in ChatCreate’s blog. ![]()
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